Privacy Policy

The Oshi privacy policy explains how personal data is collected, used, stored, and shared when players in Australia access the casino and use its services. Reading this page carefully before registering is a sensible step, particularly for anyone who wants to know how account details, payment records, and identity documents are handled. The policy applies to all users of the platform, including visitors who have not yet created an account.

What Information Oshi Collects

When a player registers at official casino Oshi, the platform collects standard registration data including full name, date of birth, email address, and residential address. Currency selection and acceptance of the terms and conditions are also recorded at signup. Once an account is active, transactional data is generated with every deposit, withdrawal request, and bonus activation.

For payment verification and KYC purposes, additional documents are requested before any withdrawal is processed. These may include a government-issued photo ID such as a passport or Australian driver licence, proof of address such as a utility bill or bank statement, and proof of ownership for the payment method used. Where a transaction is flagged as unusual, source-of-funds documentation may also be required.

The platform also collects technical data automatically. This includes browser type, device identifiers, IP address, session timestamps, and navigation behaviour within the casino. Cookies and similar tracking tools are used to maintain session integrity and to help tailor the experience for returning users.

Types of Data Collected

To give a clearer picture, the main data categories Oshi may process are:

Registration data: name, email, date of birth, address, chosen currency (AUD, BTC, ETH, and others)
Financial data: deposit amounts, withdrawal requests, transaction history, and payment method details
Identity verification documents: passport, driver licence, utility bills, bank statements
Technical data: IP address, browser fingerprint, device type, session logs
Behavioural data: game history, bonus activity, wagering records
Communication records: live chat transcripts and email correspondence with support

How Oshi Uses Personal Data

Data collected from Australian players is used primarily to operate the account and deliver casino services. This covers processing deposits and withdrawals, applying bonuses such as the welcome package of AU$6,000 plus 200 free spins, crediting VIP comp points, and managing tournament participation.

Identity and payment documents are used to complete mandatory KYC checks before withdrawals are approved. This is a standard requirement for licensed online casinos and is not unique to Oshi. Verification is typically completed within 24 to 72 hours of submitting the required documents, though timing can vary depending on document quality and account history.

Technical and behavioural data helps the platform detect suspicious activity, prevent duplicate accounts, and enforce bonus terms. If a player is identified as having multiple accounts or breaching the maximum bonus bet rule of AU$5 during an active wagering period, data records support the review process.

Marketing communications, where opted into during registration, rely on contact data. Players can manage or withdraw marketing consent through account settings.

Oshi operates under an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002, and may be required to share certain data with that regulatory authority upon request. Data may also be shared with payment processors, banking partners, and identity verification services that facilitate transactions for Australian players using Visa, Mastercard, Maestro, bank transfer, or cryptocurrency.

Crypto transactions involving Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Ripple, and Tether are processed through blockchain networks. These networks are by nature transparent and pseudonymous; wallet addresses and transaction amounts are recorded on public ledgers that are independent of Oshi’s own systems.

Game content is delivered by third-party software providers such as BGaming, Pragmatic Play, Evolution, Ezugi, and Spinomenal. These providers may receive session-level data required to operate games correctly, including bet amounts, game round results, and RTP outcomes. Provider-specific data handling is governed by each provider’s own policies.

Oshi does not sell personal data to unrelated third parties for independent commercial use. Affiliates who refer players to the platform may receive confirmation of referral conversions but do not receive full account or payment records.

Data Retention

Player records, including registration details, transaction history, and KYC documents, are retained for as long as an account remains active and for a defined period after closure. Australian anti-money-laundering and record-keeping obligations typically require financial transaction data to be held for several years after the account relationship ends, regardless of whether the player initiated closure.

If an account is suspended or restricted due to bonus abuse, failed verification, or suspicious activity, associated records are retained for the duration of the review and for the applicable regulatory period thereafter.

Cookies and Tracking

The casino uses cookies to manage logged-in sessions, remember user preferences, and monitor navigation patterns within the lobby. Essential cookies are required for the platform to function and cannot be disabled without disrupting access to games, the cashier, or the promotions section.

Analytical cookies help identify which game categories, such as pokies, live dealer tables, crash games, or the jackpot section, attract the most traffic. Marketing cookies, where accepted, support relevant promotional messaging. Players using a mobile browser on Android or iOS devices are subject to the same cookie framework as desktop users, since Oshi operates without a native app or APK.

Browser settings can be adjusted to block or delete cookies, though doing so may affect cashier functionality and session continuity. Clearing the browser cache is also a common first step when troubleshooting mobile access issues.

Player Rights and Data Access

Australian players have the right to request a copy of the personal data held against their account, to correct inaccurate information, and to request deletion of data that is no longer required, subject to legal retention obligations. Requests of this kind are typically submitted through the support channels available at the casino, which include live chat and email contact at support@oshi.io.

For details on how Oshi handles player wellbeing alongside data privacy, including deposit limits, session controls, and self-exclusion tools, refer to the Oshi responsible gambling page, which covers the platform’s protective measures for Australian players.

Response times for data requests follow a similar pattern to general support enquiries. Email and contact form responses are typically handled within 24 to 48 hours, though complex data requests tied to ongoing account reviews may take longer.

Security Measures

All data transmitted between a player’s device and the Oshi platform is protected by SSL encryption. The secure HTTPS connection applies across registration, login, the cashier, and the game lobby. Account access relies on email and password authentication, with password resets delivered by email link.

Internally, accounts are monitored for unusual access patterns. Multiple failed login attempts, access from atypical locations, or activity that conflicts with registered account details can trigger a temporary restriction. Two-factor authentication availability has not been officially confirmed for Oshi, so players should use a strong, unique password as the primary line of account security.

KYC and payment verification checks serve a dual purpose: they fulfil regulatory requirements under the Tobique Gaming Commission licence and they protect players against unauthorised withdrawals by ensuring only verified payment routes are approved.

Updates to the Privacy Policy

The privacy policy may be revised periodically to reflect changes in regulatory requirements, new payment methods, updated game providers, or shifts in how the platform operates. When material changes are made, players may receive notification via email or through a notice displayed on the platform after login.

Continuing to use the casino after an update is posted constitutes acceptance of the revised terms. Players who disagree with a material change have the option to close their account and request data handling in line with their rights under applicable law.

For questions about data handling that are not addressed here, the support team can be reached via live chat during standard operating hours or by email, with responses typically provided within 48 hours.